City Provided Utilities
The City of Medina bills residents for city water, sewer, and stormwater.
- Frequently Asked Questions – this FAQ provides a question and answer format on utilities, including information on the water hardness for the city’s three water systems.
- 2024 Utility Fee Structure Rates
- Consumer Confidence Drinking Water Report – detailed information on the City’s drinking water supply.
- Hydrant Flushing and Water Main Maintenance – explains why hydrant flushing is necessary.
- Stormwater Utility – stormwater fees are used to improve the City’s storm water system and lake and creek water quality.
- Irrigation Meter Program – sewer consumption can be reduced by installing an irrigation meter. If you would like to sign up for the payment plan to install an irrigation meter please complete the installation agreement request form.
- Irrigation Monitoring – the city urges residents to use restraint when using lawn irrigation systems or watering their lawns. While the City is not implementing watering restrictions at this time, it may become necessary if water usage is not reduced. Please be conscientious about watering!
- Utility Direct Payment Plan and Authorization Form – use this form to set up automatic direct payment from your bank account.
- Online Utility Bill Payment Login – the City uses Payment Service Network to allow residents to pay their utilities by credit card. If you need help setting up your account, contact Payment Service Network directly at 877-885-7968.
For information regarding utility billing please contact the Finance Department at 763-473-8841.
Other Utilities and Services
Electricity
Two different electrical companies serve Medina—Xcel Energy and Wright-Hennepin. Click this Energy Providers Map to find your electrical provider.
Wright Hennepin (763) 477-3000 or (800) 943-2667 Xcel Energy (800) 895-4999
Natural Gas
CenterPoint Energy provides most of Medina with natural gas. There are parts of the City, however, that do not have any service. Please contact CenterPoint Energy for more information at (612) 372-4720.
Telephone
Medina has two different telephone companies. The very western portion of the City prefixed with 479 (the Independence Beach area), uses Frontier Communications. CenturyLink (formerly Qwest) services the rest of the City. Cellular service is available throughout the City by many different companies.
Frontier (Frontier Espanol) (800) 921-8101 CenturyLink (800) 475-7526
Cable Television
Much of Medina has Cable TV service. In Medina, Cable TV is provided by Mediacom, (800) 332-0245. As an alternative or if you are not in the service area, you can use one of the many satellite providers.
Garbage and Recycling
Medina licenses one garbage hauler to service the City, Randy’s Environmental Services, A Republic Services Company, (763) 972-3335. Although the license controls rates and certain aspects of service, items such as billing, requests and rates for removal of appliances and other large items, complaints, etc. are handled directly with your hauler. Recycling is also provided by Randy’s Environmental Services, A Republic Services Company. See the Recycling page for more details.
Internet
High speed internet service is mainly provided by three companies: Mediacom, (800) 332-0245, CenturyLink (formerly Qwest) (800) 475-7526 or Frontier (800) 921-8101 (for the very western portion of the City prefixed with 479 (the Independence Beach area). Certain areas of the city currently do not have access to high speed internet. Residents in these areas typically use data cards from their cellular phone providers or a satellite internet provider.
Minnesota Department of Economic Development has a line extension connection program with the goal to connect residents and businesses that lack access to broadband internet service to service providers and assist in the expense of extending broadband to those locations. More information can be found here.
If your household income is 200% or less than than the Federal Poverty Guidelines or someone in your household participates in certain government assistance programs, you may be eligible for the Federal Affordable Connectivity Program (ACP) that reduces the cost of getting online for people with limited income. Visit the ACP website to see if you qualify.
2020 Rural Internet Research: http://mnruralbroadbandcoalition.com/speedtest
The Medina City Council adopted a separate franchise agreement with Mediacom for cable TV, internet, and phone service for residents starting January 1, 2014. Medina and Mediacom have agreed to extend the system build out in Medina per the following language from the Franchise Agreement over the next three years.